Supporting our franchisees

We support our franchisees to operate smooth and profitable businesses, whilst ensuring our high brand standards are maintained at all times.

We want our franchisees to achieve customer satisfaction through operational excellence, strong sales and great profits. We operate service level agreements, which clearly set out the high standards we promise to provide every franchisee who invests in setting up their own Domino’s Pizza business.

The Domino’s central functions responsible for providing the majority of regular and visible support to franchisees are accountable, transparent and managed by experienced colleagues who are focused on delivering mutual success. These functions include information systems, supply chain management, operations, human resources, communications, legal, property and marketing.

Any new franchisees will undertake a four week intensive Franchise Development Programme. This training course is designed to equip them with the knowledge and skills needed to run a successful business. It covers everything from pizza making and people management, to customer service and computer systems. It’s designed to make sure franchisees are fully set up for success from day one.